Reservation

• Please make advance reservations via telephone or book online to assure room availability.
• Advance in cash or online payment deposit is mandatory to obtain a confirmed reservation. Please read the cancellation policy below before obtaining the confirmed reservation.
• Rates may change without notice and may vary for special events except for confirmed reservations.
• Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and transaction is executed by you, no other rate is applicable either higher or lower and no refund shall be admissible.
• The price shown for your chosen service includes the confirmed rate, the estimated taxes, and estimated fees.
• The actual taxes, fees and cess prevalent at the time of stay shall be applicable, which may vary from the estimates and you are liable to pay any extra cost on account of such amendments in taxes, fees, cess etc.
• Currency conversions are estimates and are provided as information only. The bill on check out for stay shall be charged in La Residence's local currency.
• We reserve the right to modify or cancel the reservation if it appears, at sole discretion of La Residence, that a guest is engaged in fraudulent, illegal or other inappropriate activity or the reservation is obtained fraudulently or with malafide intention or mistake or error.
• Please carry with you at time of check in, the reservation confirmation voucher along with a valid government issued photo identity card and address proof and a valid credit card for any incidental and/ or extra charges. Acceptable ID Cards are Passport, Voter ID Card, Aadhaar Card, Driving License or any photo ID card and address proof issued by the Central/State government. Please note: PAN Card, Non-Government ID Card and Office Cards are not accepted as valid Identity Cards.
• Breakfast timings are 7:30 am – 10:30 am henceforth all requests will be chargeable.
• All promotion/sale rates are restrictive fares and are non-refundable. Certain promotion/sale rates do not permit any changes in the booking. Please check restrictions on the rate while booking. Under all promotion(s)/sale rates, limited inventory is available on select Room type(s) only on first come first served basis.
• La Residence reserves the right to withdraw and/or amend the promotion/sale without any prior notice.
• All extra services & amenities not part of this offer will be available at an additional charge only.
• In case of non-availability of pre-booked room at the time of arrival, La Residence will offer an alternate similar room type, at its discretion and without any further liability.
• Rates may change without notice and may vary for special events except for confirmed reservation against advance payment.
• All rates are subject to prevailing local taxes as applicable on room tariff & services opted.

Payments

• The deposit or online payment is to be paid in advance equivalent to the total room nights booked for the entire stay to get the confirmed reservation.
• We accept deposit only against Visa, MasterCard, Rupay Cards, Maestro, Amex Cards and Diners Club. For any alternate mode of payment, please contact the reservations desk.

Refund Policy

• Refunds for cancelled bookings will be processed as follows:
• No refund will be issued for cancellations after check-in date or on No show.
• No refund will be issued for cancellations within 48 hours of check-in date.
• 100% of the paid amount will be refunded for cancellations 48 hours prior to check-in date.
• For Bulk Bookings of more than 6 rooms per night, no refund will be issued for cancellations made less than 3 days of check-in date, 50% refund will be issued for cancellations made within 3-7 days of check-in date and 100% of the paid amount will be refunded for cancellations made more than 7 days prior to check-in date.
• Any refund will take at least 15 days to process.
• For payments made by credit or debit card / payment gateway, bank transaction charges / payment gateway charges shall be deducted from the final refund amount.

Check-In & Check-Out

• Normal check in time is 12 noon. For late arrivals, please call us and let us know if you will be checking in after 6 PM.
• Check-out time is 11 AM.
• Early check-in and check-out is available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.

Modifications

• Any modification in the reservation is subject to availability at the time of making such a request.

Children & Infants

• Child (up to 10 years) can stay free of charge with parents without extra bed.
• The prevalent reservation charges will be applicable and levied for children above 10 years of age.

Non-Arrival to the Hotel (No Show)

• If you fail to arrive at the accommodation on the arrival date, your entire reservation will be automatically cancelled and you will be charged for the entire reservation.
• If you fail to check in on the first date but still continue your travel plan to stay at La Residence, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.

Shortened Stay (Early Check-Out)

• Shortened stay is subject to entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charges subject to cancellation policy.

Special Requests

• Please note that La Residence neither guarantees nor liable to admit any request for amendment in plan or any other special requests which shall be admissible subject to availability on arrival. The request for airport pick-up requires intimation to the reservation at the time of the room(s) booking.

Confirmation Voucher

• Once your reservation is confirmed, a confirmation voucher / email is generated which shall be presented by you at time of check-in.
• It is necessary to present the confirmation voucher on arrival. Failure to do so may result in your reservation not being honoured unless it can be traced & matched in the reservation system.